ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Want better customer service? Your customers expect it, so don’t fight it.

2018 72

2018 Article Customer Service Loyalty 72

Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

CSM Magazine

JULY 12, 2020

How a business handles customer service has a direct correlation to brand perception and longevity in today’s landscape. This is the exact reason why customer service and marketing need to work hand in hand. Customers’ expectations of businesses are constantly changing. The notion of “immediate”.

Customer Service 52

Customer Service Marketing Social Media Culture 52

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers. (The I listened, we acted and we heard.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

FEBRUARY 27, 2017

Each week I read a number of customer service articles from various online resources. The 7 Best Retailers for Customer Service b y Jamie Grill-Goodman. The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. Here are my top five picks from last week.

2017 75

2017 Article Customer Service Retail 75

ShepHyken

JULY 6, 2020

Each week I read a number of customer service and customer experience articles from various resources. The most important customer service qualities in the next normal: Expertise, empathy, and speed by Vala Afshar. Expertise, empathy, and speed are the top three most important customer service qualities.

Article 65

Article 2020 Customer Service Healthcare 65

ShepHyken

SEPTEMBER 15, 2021

What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? How good your customer service is. Are you good enough that customers, if you asked it of them, would pay? . Our service would be impeccable. . What would make your customers say, “Wow!”

Hotels 168

Hotels Customer Service Training Financial Retail 168

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Driving Revenue With Great Customer Experience by Maxie Schmidt- Subramanian.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

OCTOBER 24, 2023

Because they do what it takes and know, “If I don’t do it, who will?” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 140

Workshop Customer Service Training Customer Service Article 140

Lumoa

FEBRUARY 7, 2023

A customer mentions during a service call that they’ve had trouble finding the new permissions settings in their account dashboard. While canceling their account, a customer indicates that “customer service” was the main reason they are leaving. Customize your brand to better align with your customers’ needs.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

ShepHyken

NOVEMBER 23, 2022

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. Just do what is expected. and “I’ll be back!” . Follow on Twitter: @Hyken.

Customer Service Training 72

Customer Service Training Customer Expectations Customer Service Customer Focused 72

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. How Companies Can Identify Racial and Gender Bias in Their Customer Service by Alexandra C. It is expected.

Article 76

Article 2018 Customer Service Airlines 76

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Customer service expert Chip Bell has come up with a concept he calls “impulse service.”

2017 74

2017 Article Customer Service Retail 74

ShepHyken

SEPTEMBER 9, 2020

Back to general customer service. Fellow customer service expert, Matt Dixon , co-author of The Effortless Experience , takes the position that customers don’t really care about the surprise. Never lose sight of what the customer expects. They just want delight.

Customer Service Training 133

Customer Service Training Customer Service Customer Expectations Information 133

ShepHyken

MARCH 28, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. It’s up to us to recognize this and respond accordingly. Follow on Twitter: @Hyken

Transportation 64

Transportation Sports Customer Service Training Customers 64

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Article 13

Article 2022 Customer Service Rewards Programs 13

ShepHyken

APRIL 4, 2018

What if you hear that they’re implementing a new customer service initiative? Their goal, you heard, is to have the best customer service in the industry. Let them go head-to-head with customer service and experience expectations based on the existing industry standards. Follow on Twitter: @Hyken.

Advertising 98

Advertising Customer Service Training Customer Expectations Customer Service 98

ProProfs Chat

MAY 13, 2020

What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service. But what is personalized customer service? The Importance of Offering Customer Service With a ‘Personal Touch’.

Customer Service 111

Customer Service Feedback Interaction Customers 111

ProProfs Chat

MAY 13, 2020

What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service. But what is personalized customer service? The Importance of Offering Customer Service With a ‘Personal Touch’.

Customer Service 98

Customer Service Feedback Interaction Customers 98

SmartKarrot

FEBRUARY 4, 2022

For a business to be successful, it needs to focus on the success of the customer, i.e., the product or service delivered by the business should at least one of their problems or needs. This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). What is Customer Success?

Customer Success 10

Customer Success Management Roadmap Advertising 10

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. My Comment: Customer service is not just for customers. If nothing else, get this point!

2018 17

2018 Article Customer Service Employee Experience 17

ShepHyken

FEBRUARY 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. New Study: 62% of Companies Ignore Customer Service Emails by Steven MacDonald. Well worth it.

2018 15

2018 Article Customer Service B2C 15

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. My Comment: More trends for 2019, this time with a focus on how technology is impacting customer service. Is your company that good?).

2018 78

2018 Article Customer Service 2019 78

Qualtrics

NOVEMBER 20, 2020

Customer needs are changing. Find out how to improve your digital customer service for our distributed world. While the digital world has its own language and nuances, many of the basic principles of customer service still apply. What is digital customer service?

Customer Service 26

Customer Service Social Media Average Handle Time Feedback 26