ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.

Article 62

Article Customer Service 2023 Customer Service Training 62

ShepHyken

MARCH 28, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. All they want to know is what awaits them at their metaphorical destination. Follow on Twitter: @Hyken

Transportation 64

Transportation Sports Customer Service Training Customers 64

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What Is Excellent Customer Service? We know customers expect it, but just what does it look like to deliver exceptional service?

Customer Service 69

Customer Service Banking Customer Service Training Culture 69

ShepHyken

AUGUST 26, 2019

Are You Meeting & Exceeding Customer Expectations? Teresa Allen) My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today’s article focuses on Step ONE. There’s a big difference. by Teresa Allen.

2019 107

2019 Article Customer Service 2020 107

ShepHyken

MAY 17, 2021

Customer Empathy: Four Data Points for Understanding How the Pandemic Has Impacted the Customer Experience (CX) by Janelle Estes. eWeek) The data points in this article can help companies gain a better understanding of how the pandemic has affected CX, and what they can do to meet and exceed customer expectations now and in the future.

2021 80

2021 Article Customer Service Customer Retention 80

ShepHyken

AUGUST 13, 2018

Traditionally customers called. Your customers expect it, so don’t fight it. 9 Ways to be a Never-Ending Student of Service by Steve DiGioia. My Comment: Want to get better at customer service? Keep learning and stay at the top of your customer service game. .”

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

JANUARY 17, 2022

My Comment: If you want to create a strong customer experience, you must understand your customers – enough to know what they want, even before they know themselves. This article touches on serval areas about your customer’s journey you want to explore to create an experience that meets and exceeds customers’ expectations.

Article 67

Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

FEBRUARY 27, 2017

The 7 Best Retailers for Customer Service b y Jamie Grill-Goodman. RIS) In today’s omnichannel climate where differentiation is increasingly difficult and customer expectations are heightened, customer service is critical for delivering differentiated shopping experiences. Learn what they are doing right.

2017 75

2017 Article Customer Service Retail 75

ShepHyken

APRIL 4, 2018

None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. Follow on Twitter: @Hyken.

Advertising 98

Advertising Customer Service Training Customer Expectations Customer Service 98

ShepHyken

AUGUST 20, 2018

Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. Forbes) Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. Follow on Twitter: @Hyken.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

JANUARY 23, 2017

(Sharpen) Here’s part II in our series about the future of customer experience. We’re taking a look at how progressive companies are successfully integrating self-service into their customer service strategy. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

JULY 6, 2020

Salesforce surveyed over 3500 consumers around the world to understand how to give the best customer service in the midst of the COVID-19 pandemic. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. There is plenty of great information here to get you thinking.

Article 65

Article 2020 Customer Service Healthcare 65

ShepHyken

OCTOBER 23, 2017

(Huffington Post) High performing customer service organizations are changing and redefining performance metrics to better align how they measure service delivery success to their customer expectations, according to the worldwide state of customer service research by Salesforce.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

JUNE 4, 2018

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Jay Robb reviews “Make Mom Proud” by Jeanne Bliss and shares eight great tips from the book.

Article 76

Article 2018 Customer Service Airlines 76

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

ShepHyken

OCTOBER 1, 2018

My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. If nothing else, get this point! Follow on Twitter: @Hyken.

2018 17

2018 Article Customer Service Employee Experience 17

ShepHyken

FEBRUARY 5, 2018

The sales person than can out service their competitor wins. Here are ten points that are relevant for any company that wants to sell in way that creates customer loyalty. B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX Follow on Twitter: @Hyken.

2018 15

2018 Article Customer Service B2C 15

ShepHyken

DECEMBER 17, 2018

More channels for customers to connect, voice messaging becomes more popular with services like WhatsApp, the maturity of chatbots and more are covered in this article. How to Use Email Support to Deliver Better Customer Experiences b y Alan Finlay. Unhappy employees have a negative impact on customers, and the opposite is true.

2018 78

2018 Article Customer Service 2019 78