Customer Expectations Customer Focused Customer Service Training Guest Experience 
ShepHyken
AUGUST 1, 2022
Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences.
ShepHyken
FEBRUARY 25, 2019
Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It drives repeat business and loyalty. Follow on Twitter: @Hyken.
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