Innovative CX

JULY 22, 2020

If you really want your brand to stand apart from your competition, your customer experience must as well. Brand and CX are inseparable as means for responding to customer expectations. Create an engaging and effective online experience. Eliminate complicated returns.

Customer Experience 59

Customer Experience B2C Customer Service Representative Online Experience 59

Uniphore

DECEMBER 7, 2021

Store B is actively facilitating the kind of holiday shopping customers expect. CX leaders should start looking beyond the transaction to create better experiences for their customers. Company B allows in-store employees to make decisions concerning returns, discounts, sales strategies and customer resolutions.

Retail 52

Retail Omnichannel Customer Service Representative 2021 52

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. In this new context, customer expectations are higher than ever. Here’s how to avoid that, what to look out for, and how to actually meet customer expectations today.

Customer Service Representative 79

Customer Service Representative Online Experience Consumers Customer Expectations 79