Myra Golden

APRIL 11, 2023

This involves using data and analytics to make informed decisions about your contact center operations and customer service strategy. One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Stella Connect

JANUARY 4, 2022

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. This will help the team focus on specific problems that are impacting customer satisfaction. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. This will help the team focus on specific problems that are impacting customer satisfaction. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. This will help the team focus on specific problems that are impacting customer satisfaction. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40