Customer Experience Design Customer Service Hotels Poor Customer Service 
Myra Golden
AUGUST 15, 2017
The sun set my “sleep clock,” as my mother would say, and I just wanted to have food delivered to my hotel room and then retreat to my bed. A food delivery service left a postcard in my hotel room. The note said, “Quick delivery to XYZ Hotel.” I’m in a hotel, how can I eat my salad and entree without a fork?”.
Myra Golden
OCTOBER 11, 2016
Making it hard, rudeness and fighting with customers ruins the customer experience. I’m standing at the front desk of a nice hotel in Baltimore. I told the hotel employee that perhaps my very recent booking was the problem. It takes 10 hotel stays to earn a free hotel night. I travel a lot.
Myra Golden
OCTOBER 11, 2016
Making it hard, rudeness and fighting with customers ruins the customer experience. I’m standing at the front desk of a nice hotel in Baltimore. I told the hotel employee that perhaps my very recent booking was the problem. It takes 10 hotel stays to earn a free hotel night. I travel a lot.
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