Customer Experience Design Measurement ROI Webinar 
InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. And, unfortunately, customer experience programs may fall on the chopping block. To reach the goal of a truly effective, ROI-focused CX program, we cycle our customers through our five step framework.
CX Workout - Ideas Blog
OCTOBER 3, 2018
Thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Full transcript below: Hello everyone!
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CX Workout - Ideas Blog
OCTOBER 3, 2018
Thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Full transcript below: Hello everyone!
SmartKarrot
APRIL 15, 2022
As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success. Define & optimize the customer journey. Lead Customer Success staff, activities and establish an overall vision and strategic plan.
CX Journey
MAY 3, 2016
Through events, webinars, member calls, community forums, mentor-mentee relationships, and experts, there's no shortage of opportunities to learn from peers. Two years ago, the Association launched its own certification program, the CCXP, i.e., Certified Customer Experience Professional. Again, the association is member-driven.
Stella Connect
JANUARY 4, 2022
OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Amazing companies empower their employees to find solutions for their customers. Measure program outcomes.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Encourage agents to assess their own performance and identify any barriers to improvement (time, customer service training, tools, etc.). Put things in context.
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