Clarabridge

JANUARY 17, 2017

Surveys and feedback mechanisms are absolutely critical to a customer-focused organization. Understanding customers helps you stay leaps and bounds ahead of the competition. Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. Don’t stop asking for feedback.

Wireless 45

Wireless Customer Experience Professionals Feedback Customers 45

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.

Customer Service 52

Customer Service Customer Experience Magazine Books 52