Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. Marketing and thought leadership programs. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ijgolding

JANUARY 22, 2018

Don’t be afraid to get personal with your customers, send email campaigns that are based on your customers specific purchase history and remember their preferences so that content can be tailored to them. Finally, always remember your top customers, and let them know they are appreciated.

2018 76

2018 Customer Experience Social Media Contact Center 76

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 52

Customer Service Customer Experience Magazine Books 52