Customer Guru

AUGUST 21, 2018

Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Marketing and thought leadership programs. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ijgolding

JANUARY 22, 2018

Don’t be afraid to get personal with your customers, send email campaigns that are based on your customers specific purchase history and remember their preferences so that content can be tailored to them. Finally, always remember your top customers, and let them know they are appreciated.

2018 76

2018 Customer Experience Social Media Contact Center 76

Chattermill

JULY 15, 2018

They get loyal customers who promote their businesses for them, and the customers get experiences that consistently meet or even exceed their expectations. Offering the best CX on the market requires a constant thirst for knowledge and learning, because in this digital age, the CX world is changing all the time.

Events 40

Events Customer Experience 2018 B2B 40

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Talkdesk

AUGUST 20, 2015

Tincher is the mapper-in-chief and founder of Heart of the Customer , which aids companies in increasing customer engagement. He is a Certified Customer Experience Professional (CCXP) and an active member of the Customer Experience Professionals Association (CXPA).

Loyalty 53

Loyalty Customer Experience Webinar Call Center 53