Customer Guru
AUGUST 21, 2018
He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. She is a certified Customer Experience Professional (CCXP).
ijgolding
JANUARY 22, 2018
Send company personnel to a customer experience conference. Encourage your employees (and yourself) to network with fellow customer experience professionals and establish a friendly communicative relationship. Please note, this article was written by Customer Contact Week.
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Chattermill
JULY 15, 2018
Customer Spark and Executive Summit. The Customer Experience Professionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. 24-25, Dallas, Texas. CX Week Canada. 12-14, Toronto, Ontario, Canada. 24-25, London, United Kingdom.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.
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