Experience Investigators by 360Connext

MARCH 24, 2015

It’s time to convince the powers that be that customers need to hear human language. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. It’s critical to think like a human and understand the human connection as part of the customer experience!

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Handpicked Related Content: Make Your Journey Maps Measurable with Customer Journey Analytics.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing.

2016 111

2016 2017 Customer Experience Social Media 111

Qualtrics

FEBRUARY 20, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. I first ran their B2B research department and was focused on the impact of the internet on supply chains and distribution channels.

2002 30

2002 B2B Culture Events 30