ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

NOVEMBER 8, 2021

5 Ways to Improve Customer Experience as Online Competition Heats Up by Steve Olenski. My Comment: We close out this week’s Top Five list with an article about online CX. More and more, businesses are going online to sell their products and services. Here are five ways that can help make that happen.

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

DECEMBER 4, 2017

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” Follow on Twitter: @Hyken.

2017 0

2017 Article Customer Service Government 0

ShepHyken

SEPTEMBER 6, 2021

It is one of several customer experience (CX) metrics that place hard values on a brand’s CX and often works in conjunction with metrics like Net Promoter Score (NPS), Customer Churn Rate (CCR) and Customer Satisfaction Score (CSAT). State of the In-Store Experience [2021] by Bobby Marhamat.

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2021 Article Customer Service Net Promoter Score 26