ShepHyken

FEBRUARY 14, 2023

I’d love to give our customers a high-touch experience that is also helpful and super convenient and to create an online experience that even somewhat resembles Amazon. Get more information on The Customer Focus ™ customer service training programs. The combination would be amazing.

Customer Service Training 151

Customer Service Training Online Experience Customer Service Information 151

ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

DECEMBER 26, 2022

Over 65% of customers say that their experience on a website or app is a major factor in their willingness to recommend a brand. Several poor choices are detrimental to the CX (customer experience), so here’s what companies need to stop doing on digital platforms in 2023. Follow on Twitter: @Hyken.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Article 67

Article Net Promoter Score 2022 Customer Service 67

ShepHyken

NOVEMBER 8, 2021

My Comment: We close out this week’s Top Five list with an article about online CX. More and more, businesses are going online to sell their products and services. Creating the right online experience is more important than ever. Go to The Customer Focus to learn more about our customer service training programs.

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

SEPTEMBER 14, 2020

My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko.

2020 85

2020 Article Customer Service Net Promoter Score 85

ShepHyken

SEPTEMBER 27, 2017

When Nordstrom decided to move into the online world, many of their customers were concerned that they would erode their reputation for amazing service. Management thought long and hard about how to create an online experience that matched the expectation of a Nordstrom customer, and they delivered.

Brands 86

Brands Customer Service Training Online Experience Customer Service 86