ShepHyken

FEBRUARY 14, 2023

I’d love to give our customers a high-touch experience that is also helpful and super convenient and to create an online experience that even somewhat resembles Amazon. Get more information on The Customer Focus ™ customer service training programs. The combination would be amazing.

Customer Service Training 150

Customer Service Training Online Experience Customer Service Information 150

ShepHyken

MARCH 4, 2024

The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s no longer a question of if but rather when and how B2B CMOs will embrace the e-commerce revolution.

2024 59

2024 E Commerce Article Customer Service 59

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.

Article 92

Article 2021 Customer Service Hospitality 92

ShepHyken

DECEMBER 26, 2022

Over 65% of customers say that their experience on a website or app is a major factor in their willingness to recommend a brand. Several poor choices are detrimental to the CX (customer experience), so here’s what companies need to stop doing on digital platforms in 2023. Follow on Twitter: @Hyken.

2022 64

2022 Article Loyalty Programs Customer Service 64

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Article 67

Article Net Promoter Score 2022 Customer Service 67

ShepHyken

NOVEMBER 8, 2021

My Comment: We close out this week’s Top Five list with an article about online CX. More and more, businesses are going online to sell their products and services. Creating the right online experience is more important than ever. Go to The Customer Focus to learn more about our customer service training programs.

Article 90

Article 2021 Customer Service Retail 90