ShepHyken
MARCH 4, 2024
And just as important, is to understand what customer experience is not, which Annette also shares. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.” Customers/consumers expect more from the companies and brands they choose to be loyal to.
ShepHyken
FEBRUARY 14, 2023
I’d love to give our customers a high-touch experience that is also helpful and super convenient and to create an online experience that even somewhat resembles Amazon. Get more information on The Customer Focus ™ customer service training programs. The combination would be amazing.
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ShepHyken
DECEMBER 26, 2022
Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company. Follow on Twitter: @Hyken.
ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?
ShepHyken
NOVEMBER 8, 2021
(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2)
ShepHyken
JANUARY 30, 2017
My Comment: While most companies are trying to create a digital presence to capture customers who prefer to do business on the Internet, keep in mind that the interactions are less likely to garner customer loyalty than a person-to-person experience. Customer Service Software Buyer Report – 2016 by Craig Borowski.
ShepHyken
SEPTEMBER 6, 2021
A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. State of the In-Store Experience [2021] by Bobby Marhamat. Go to The Customer Focus to learn more about our customer service training programs.
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