ShepHyken

MARCH 4, 2024

And just as important, is to understand what customer experience is not, which Annette also shares. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.” Customers/consumers expect more from the companies and brands they choose to be loyal to.

2024 60

2024 E Commerce Article Customer Service 60

ShepHyken

DECEMBER 26, 2022

Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. They expect their favorite brands to connect with them on a human level. My Comment: If you think that customer loyalty programs are about discounts and points, think again. These Fatal Flaws Are Killing Brand Reputations by Asim Zaheer.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

JANUARY 30, 2017

My Comment: While most companies are trying to create a digital presence to capture customers who prefer to do business on the Internet, keep in mind that the interactions are less likely to garner customer loyalty than a person-to-person experience. Customer Service Software Buyer Report – 2016 by Craig Borowski.

2017 81

2017 Article Customer Service Airlines 81