ShepHyken

MARCH 4, 2024

‘Experiences over things’ has become the millennial’s mantra, and it’s flowing through to previous and future generations too. Experiences matter more because they have staying power and for brands to create memorable connections and build long-term loyalty, they need look no further than travel experiences.

2024 60

2024 E Commerce Article Customer Service 60

ShepHyken

DECEMBER 26, 2022

They expect their favorite brands to connect with them on a human level. My Comment: If you think that customer loyalty programs are about discounts and points, think again. My Comment: If you think that customer loyalty programs are about discounts and points, think again. Follow on Twitter: @Hyken.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.

Article 93

Article 2021 Customer Service Hospitality 93

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

CSM Magazine

MARCH 4, 2022

Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. Be professional.

Customer Service 52

Customer Service Customer Service Training Customers Reference 52

ShepHyken

JANUARY 30, 2017

According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience. The problem is that it’s tough to make an emotional connection during an online experience. . Customer Service Software Buyer Report – 2016 by Craig Borowski.

2017 81

2017 Article Customer Service Airlines 81

Smith+co CX

APRIL 23, 2013

The key to Burberry’s success is in creating a richer retail experience and a brilliant online experience and ensuring that the two work as one pure brand experience. That experience drives perceptions of the brand, which in turn makes it more desirable irrespective of the channel used. Here’s why.

Retail 31

Retail Multi-Channel Customer Experience Fashion 31