Brands Customer Service Training Loyalty Online Experience 
ShepHyken
MARCH 4, 2024
And just as important, is to understand what customer experience is not, which Annette also shares. The 2024 United States Consumer Trends Index Report uncovers several notable differences brands must consider. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.”
ShepHyken
DECEMBER 26, 2022
Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. Retail TouchPoints) Even in a time of increasing economic pressures, today’s consumers need brands to give them more than just discounts. They expect their favorite brands to connect with them on a human level. Follow on Twitter: @Hyken.
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ShepHyken
FEBRUARY 14, 2023
I found the answers insightful: 37% want to be like the Ritz-Carlton 25% want to be like Ace Hardware 22% want to be like Amazon 16% want to be like Uber Regardless of the survey results, I’d love to take a piece of each of these brands and roll it into what we do – especially if we’re not already doing it.
ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?
ShepHyken
NOVEMBER 8, 2021
(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2)
ShepHyken
DECEMBER 4, 2017
(HuffPost) Service and support teams need to be ready to handle the influx of eager shoppers—both online and in store. That means that your teams have to do more than guarantee a terrific on-site customer experience. They have to ensure customers’ online experiences run smoothly.
ShepHyken
SEPTEMBER 6, 2021
A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. After the author shares the story, he offers commentary about why what this brand did (Lego) was so successful. You’ll smile. And, they won’t spam you.
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