Customer Focused Customer Service Training Guest Experience Hotels 
ShepHyken
JANUARY 25, 2021
The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. ” That’s why I’m drawn to articles with lessons from the hotel and restaurant industries. Follow on Twitter: @Hyken.
ShepHyken
AUGUST 1, 2022
Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. Follow on Twitter: @Hyken.
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