Thematic

MARCH 29, 2020

In Part 4, you’ll learn how to build a product feedback loop that enables your stakeholders, managers and executives to make customer-focused decisions. How to best benefit from customer interviews: Only interview those who truly care about what you are researching. Contact centers, support & complaints.

Feedback 111

Feedback E-support Metrics Insights 111

Amity

JULY 18, 2016

The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA. Customer and CSM Onboarding. Customer Product Adoption roadmap. The metrics driven by Customer Success are: Primary business drivers: Renewal rate. Progression of customer in Life Cycl e.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Amity

JULY 18, 2016

The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA. Customer and CSM Onboarding. Customer Product Adoption roadmap. The metrics driven by Customer Success are: Primary business drivers: Renewal rate. Progression of customer in Life Cycl e.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA. Customer and CSM Onboarding. Customer Product Adoption roadmap. The metrics driven by Customer Success are: Primary business drivers: Renewal rate. Progression of customer in Life Cycl e.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA. Customer and CSM Onboarding. Customer Product Adoption roadmap. The metrics driven by Customer Success are: Primary business drivers: Renewal rate. Progression of customer in Life Cycl e.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA. Customer and CSM Onboarding. Customer Product Adoption roadmap. The metrics driven by Customer Success are: Primary business drivers: Renewal rate. Progression of customer in Life Cycl e.

Customer Success 48

Customer Success Metrics E-support Leadership 48

SuiteCX

JANUARY 19, 2015

Don’t try to boil the ocean.  Be willing to brutally prioriDze to avoid overwhelming complexity 8 Company Challenge Approach Results Company had strong behavior-­‐based segmenta2on in place, but no cohesive contact strategy that included partners.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40