Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

2018 77

2018 Customer Success 2011 Lifetime Customer 77

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

AUGUST 10, 2017

The race towards customer-centricity is driving some the biggest trends in business technology. The customer relationship management (CRM) market, for instance, reached $26.3 That data is key to more meaningful customer relationships? billion in 2015 —up 12 percent from the previous year. Possibly not.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

OCTOBER 1, 2021

This is, perhaps, the biggest challenge faced by organizations when it comes to adopting customer-centric culture. From a practical point of view too becoming customer-centric can be a major challenge. Think of it as having siloed customer data or insufficient technology to extract all the information together.

Customer Centricity 11

Customer Centricity Customer Experience Customer Journey Mapping Net Promoter Score 11