Customer Insights Customer Voice Interaction Omnichannel 
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). Think ChatGPT but for your customer insights.
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NICE inContact
AUGUST 28, 2019
However, the reality is that, just like a song isn’t one note, you need more than one way to capture all of the tones in your customers’ voice. But you need to remember that customer feedback is often reflective of the two extremes of customer experience – the very best and the very worst. Omnichannel Analytics.
Lumoa
MARCH 20, 2018
artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.
Lumoa
MARCH 20, 2018
artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.
Pointillist
AUGUST 18, 2021
In this discussion, our panel explored five major findings: Top Performers Succeed with Journey-based Approaches Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year Digital Transformation Succeeds by Focusing on Your Customer CX and Marketing are Not Aligned Delivering Exceptional Omnichannel Experiences is Still an Obstacle. ??
Lumoa
FEBRUARY 6, 2018
Silos is often the result of the same product-centricity as above, this needs to be fixed from board level downwards, with equal accountability and collaboration between the heads of customer, product, and omnichannel.” Jane Treadwell-Hoye, CCXP and Managing Director at epifani “The future of CX is at a cross road.
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