CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. This metric is usually calculated through average order value, purchase frequency and customer time length. So omnichannel tracking is necessary. Retention and Return Rates.

Customer Service 51

Customer Service Omnichannel Social Media Sales 51

Optimove

FEBRUARY 8, 2024

Guide to Advanced Customer Segmentation Download Now >> Understand Customer Acquisition as a Window into Lifetime Customer Value: Understanding how you acquired each customer is crucial. Recognize the significance of customer acquisition channels and adapt your marketing strategies accordingly.

Marketing 52

Marketing Omnichannel Download Sports 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JULY 26, 2021

While focusing completely on customer experience may appear to be more work, it is well worth it. Create an omnichannel strategy to provide a better consumer experience. Effectively train your customer-facing teams. Confusing customer satisfaction with customer experience. Does AI improve customer experience?

Customer Experience 11

Customer Experience Customer Journey Mapping Net Promoter Score Customer Experience Management 11