GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. How to set up your Voice of the Customer (VoC) program for success. Net Promoter Score (NPS).

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

GetFeedback

MAY 13, 2019

Raw customer comments and sentiment. Repeat customer stories. Net Promoter Score (NPS). Customer Satisfaction (CSAT) ratings. . Typically this responsibility falls within your Customer Experience team, or if you have someone whose role involves customer journey mapping.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Experience Investigators by 360Connext

AUGUST 26, 2020

Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders and your industry. There’s been a lot of buzz about the need for more ROI in Customer Experience. Address these issues directly.

Net Promoter Score 143

Net Promoter Score Leadership Metrics Definition 143

Horizon CX

JUNE 10, 2022

The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.

Customer Journey 52

Customer Journey Customer Journey Mapping Net Promoter Score NPS 52

Quadient

JULY 21, 2022

De diepgang van de mogelijkheden voor klantenondersteuning en professionele dienstverlening zijn belangrijke factoren bij het bepalen van Net Promoter Scores voor CCM-leveranciers, aangezien de mogelijkheid om een klant te begeleiden naar zijn eerste succesvolle project cruciaal is om ROI- en CCM-mogelijkheden te demonstreren.

Customer Experience Management 52

Customer Experience Management Management Customer Experience Net Promoter Score 52

Thematic

MARCH 29, 2020

Customer surveys are useful to keep a pulse on things, to get continuous feedback as you are improving your product, or to quickly get feedback on a specific aspect of your product. The first version recently got featured in a document that landed on my desk: the quote! Tip : Do an internal customer journey map.

Feedback 111

Feedback E-support Metrics Insights 111

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132