SurveySensum
FEBRUARY 17, 2021
In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . This workshop is divided into three parts.
OpinionLab
OCTOBER 25, 2016
‘Customer journey mapping’ is a widely accepted practice for customer experience teams right now as they seek consistency across all channels and touchpoints. According to McKinsey, you should “(pay) attention to the complete, end-to-end experience customers have from their perspective. (Do What does this tell us?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OpinionLab
SEPTEMBER 9, 2016
“Customer journey mapping” is a hot phrase right now in the CX industry and there is a massive appetite to fully understand how customers move through the buying cycle using this method. In fact, 63% of CX professionals map their customer experience according to recent Forrester research.
OpinionLab
OCTOBER 25, 2016
‘Customer journey mapping’ is a widely accepted practice for customer experience teams right now as they seek consistency across all channels and touchpoints. According to McKinsey, you should “(pay) attention to the complete, end-to-end experience customers have from their perspective. (Do What does this tell us?
ClearAction
JANUARY 6, 2021
13) Stop obsessing about customer journey maps. This is success-limiting because it tends to exhaust bandwidth and energy on mapping rather than actioning. It’s possible to make grand strides in customer-centric culture-building and in customer experience improvement without having journey maps.
Strativity
JANUARY 18, 2018
The Cheerleader – Many ex-CX professionals deliver coaching and workshop support services. This type of customer experience consultant is accountable for a workshop or keynote execution. If you are seeking the new shiny tool or a cost reduction CX project, they are your preferred customer experience consultants.
Wootric
FEBRUARY 14, 2019
Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. And we probably haven’t even got everything covered.
Expert insights. Personalized for you.
59 
Let's personalize your content