InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Research from Salesforce found that 61% of customers say most companies treat them as a number. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues.

Hotels 260

Hotels Guest Experience Travel 2024 260

Currency Alliance

OCTOBER 11, 2018

It does give pause for thought, however, that agile tech companies have proven more apt at filling these gaps: owning more of the customer journey, gathering more detailed data, and making more relevant and personalized offers. Many of these are experience-enhancers which double up as upselling platforms. the luxury traveler.

Hotels 40

Hotels Hospitality Loyalty Travel 40