Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. It also means that brands can see exactly where people are in relation to their store, and can use this information to provide a personalized service that is likely to increase sales or overall loyalty. Published on: November 30, 2016.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Provide Tailored Services .

B2B 81

B2B Sales Customer Experience Customer Journey Mapping 81

UJET

OCTOBER 22, 2020

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. Embraces Mobile as More Than a Channel.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. Embraces Mobile as More Than a Channel.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Price : Sales Cloud ranges from $25-$300/user/month. Service Cloud ranges from $75-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42