Interactions

MAY 28, 2020

The debate about multi-channel, cross-channel, and omnichannel is that of the past. This pandemic is pushing brands to think about customer service beyond the channel. Are you ready for AI or Virtual Agents? Walking in your customers’ shoes. What channels are customers using?

Multi-Channel 83

Multi-Channel Customer Journey Mapping Virtual Agent Customer Service Strategies 83

UJET

MARCH 22, 2021

We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. When it comes to your customer experience, it’s not just about how well trained or equipped your agents are or the products and services you provide. And the IVR is at the heart of that journey.

Virtual Agent 82

Virtual Agent Contact Center Multi-Channel Omnichannel 82

Interactions

JANUARY 14, 2021

And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . As your brand plans for a more customer-focused digital presence, focusing on channel strategy can elevate the entire project.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

2022 98

2022 Customer Service E Commerce E-support 98