Customer Relationship Management Customer Retention Customer Service Training Workshop 
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
ShepHyken
JULY 24, 2023
They have elevated customer service expectations and demand nothing short of perfection. While it may require considerable effort, it is all important to focus on branding for customer retention. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences.
Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
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