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Top 10 Best BPO for SMEs in Customer Service

Magellan Solutions

Such a vendor’s customer service reps would be able to grasp and resolve the industry specifics and matters, which would significantly improve the customer’s experience. This implies the ability to adjust the levers of support up or down without taking too much time and bringing about disruptions.

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Creating a customer-centric business strategy

ViiBE Blog

Creating a customer-centric business strategy. CRM , Customer experience. Insurance , Retail , SMB. First of all, a properly structured customer feedback survey can give you a good overview of your customer base. This knowledge is crucial to improving the customer experience of customer support. .