Customer Relationships Guest Experience Marketing Tourism 
LoyaltyPlus
JUNE 12, 2022
Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum.
Kustomer
JUNE 9, 2021
While there’s always room for improvement, customer service provides a huge opportunity for your business to shine. If you can deliver an exceptional customer experience, your business will be able to steal market share from the competition. For example, The Ritz-Carlton is known for its high-end customer service.
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