BirdEye
DECEMBER 30, 2023
With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. They focus on brand messaging, marketing campaigns, customer engagement, and sharing industry-related information.
Talkdesk
MARCH 17, 2020
travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.
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LoyaltyPlus
JUNE 12, 2022
Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum.
Think Customers
JULY 29, 2022
The companies that understand customer intent—the purpose or reason behind a customer’s behavior—are better positioned to give customers want they want and outperform competitors. Insights into what customers want and need are more important than ever as the economy and market conditions change.
LoyaltyPlus
MAY 18, 2020
As markets over the world continue to bear the brunt of the coronavirus (COVID-19) pandemic, governments are having to balance the health and welfare of citizens against the very real need to keep key sectors open and do all they can to sustain ailing economies.
LoyaltyPlus
MAY 18, 2020
As markets over the world continue to bear the brunt of the coronavirus (COVID-19) pandemic, governments are having to balance the health and welfare of citizens against the very real need to keep key sectors open and do all they can to sustain ailing economies.
ChurnZero
DECEMBER 21, 2023
In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. To build on that, you constantly iterate. In an expanded sense, however, change can happen.
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