Customer Retention Customer Service Training Guest Experience Loyalty 
ShepHyken
SEPTEMBER 4, 2023
The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?
ShepHyken
OCTOBER 3, 2016
Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. They are obvious – and that is why it surprises me that any business would be guilty of committing these “crimes against the customer.”.
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