Totango

JANUARY 23, 2020

You should look at customer metrics that link directly to the successful use of your product, such as product usage rates, feature adoption, license utilization, number of escalations, and Voice of Customer feedback and ensuring you have the necessary systems and solutions to do so at scale. Set and Celebrate Goals.

Management 106

Management B2B Seminar ROI 106

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Working with her team of Analysts, she measures customer experience successes, gaps and friction points—and pinpoints the details of how to improve. Myra Golden is the founder of Myra Golden Seminars, LLC. Myra Golden.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Working with her team of Analysts, she measures customer experience successes, gaps and friction points—and pinpoints the details of how to improve. Myra Golden is the founder of Myra Golden Seminars, LLC. Myra Golden.

Customer Service 52

Customer Service Customer Experience Magazine Books 52