Customer Service Representative Customer Service Training Hotels Poor Customer Service 
ShepHyken
APRIL 8, 2019
Here are some reminders of what it takes to keep your customers happy – and coming back. Hotel Guest Service: Being Capable Is Not Enough by Steve Curtin. Hotel Executive) Having been enticed by all the images of the specialty cocktail, I was looking forward to ordering one. A good service opportunity went bad.
ShepHyken
JULY 9, 2018
I enjoyed the author’s sarcastic approach to what companies do to fail their customers. (I I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. That’s almost $50 billion USD.)
Expert insights. Personalized for you.
102 
Let's personalize your content