ShepHyken
APRIL 8, 2019
Here are some reminders of what it takes to keep your customers happy – and coming back. Hotel Guest Service: Being Capable Is Not Enough by Steve Curtin. Hotel Executive) Having been enticed by all the images of the specialty cocktail, I was looking forward to ordering one. A good service opportunity went bad.
ShepHyken
JULY 9, 2018
6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. CustomerThink) Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. Start by reading this article.
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Myra Golden
FEBRUARY 21, 2017
Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. If you’re ready to take your customer experience to the next level, check out my eLearning.
ShepHyken
AUGUST 22, 2022
(Facility Executive) The hospitality industry is fueled by happy customers. If guests have a great experience, they’re more likely to return and recommend the hotel to friends, family, and colleagues. If they don’t, the hotel will lose them and their circle of contacts as customers. Follow on Twitter: @Hyken.
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