Customer Service Strategies Customer Service Training Loyalty Programs Workshop 
ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.
Comm100
OCTOBER 8, 2016
Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Customers love being rewarded for spending with you—it confirms that you prefer their specific business to the extra dollar you might otherwise earn. 52% of U.S.
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