Customer Service Strategies, Customer Service Training and Workshop

Why the Marketing Budget Should Include Customer Service Training

ShepHyken

JANUARY 30, 2024

It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.

Customer Service Training

Customer Service Training Customer Service Marketing Workshop

The Customer Is NOT Always Right – Again!

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Workshop

Workshop Customer Service Training 2021 Customers

Elevating the Ordinary: How Pride Transforms Your Work

ShepHyken

APRIL 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Hotels Customer Service Training Books

Customer Experience Is Like Maintenance on Your Car

ShepHyken

APRIL 23, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience

Customer Experience Customer Service Training Workshop Advertising

This Customer Could Ruin Your Business

ShepHyken

APRIL 9, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

2024

2024 Workshop Customer Service Training Customers

Six Ways to Create Your Brand’s Experience Personality

ShepHyken

MARCH 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Advertising Customer Service Training Books

Ford Versus Ferrari: A Lesson in Customer Experience?

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience

Customer Experience Transportation Hotels Airlines

Three Customer Service and CX Metrics Every Employee Needs to Understand

ShepHyken

FEBRUARY 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Metrics

Metrics Customer Service Workshop Measurement

Win the Customer, Not the Argument

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customers Interaction

The Employee Hierarchy of Needs

ShepHyken

NOVEMBER 14, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Insurance Employee Experience Culture

“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality

ShepHyken

JANUARY 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Books Workshop Customer Service Training

Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

DECEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Workshop Customer Service Training Connections

Price Is Only Relevant in the Absence of Value

ShepHyken

OCTOBER 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Culture Customer Service Training Employee Experience

Curiosity Makes a Better CX

ShepHyken

OCTOBER 17, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customer Service Interaction

We Work Hard to Make It Look Easy

ShepHyken

MARCH 26, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment

Entertainment Sports 2024 Workshop

Doing More Than Expected (Even When It’s Not in Your Job Description)

ShepHyken

SEPTEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customer Service Connections

It’s Not Really Free Delivery!

ShepHyken

OCTOBER 31, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Airlines

Airlines Workshop Customer Service Training Marketing

How to Avoid Roadblocks to Great Customer Service

ShepHyken

AUGUST 5, 2020

This is similar to an exercise that we do in our customer service workshops. We ask participants to identify the problems and complaints they hear most from both internal and external customers. Here is something interesting related to the “how often” question in our workshops. This is just common sense.

Customer Service

Customer Service Workshop Customer Service Training Customers

Do You Give Your Customers an Experience – Or Just a Transaction?

ShepHyken

MARCH 5, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment

Entertainment Workshop Customer Service Training Connections

If I Don’t Do It, Who Will?

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customer Service Article

Playing to Win in Customer Service

ShepHyken

SEPTEMBER 19, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Sports Workshop Customer Service Training

Please Put Me Back On Hold!

ShepHyken

MAY 30, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customer Service Customer Experience

Customers Could Stop Doing Business Because Of A Long Survey

ShepHyken

FEBRUARY 27, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

2024

2024 Workshop Customer Satisfaction Customer Service Training

Why You Shouldn’t Yell at Customer Service Agents – And More

ShepHyken

SEPTEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Social Media Workshop Customer Service Training

Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.

Article

Article Customer Service 2024 2023

Rip the Band-Aid Off Communication

ShepHyken

FEBRUARY 6, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Communication

Communication Magazine Airlines Workshop

Sometimes Customers Are Just Having a Bad Day

ShepHyken

MAY 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports

Sports Hospitality Workshop Reference

The Difference Between What Customers Want and What They Need

ShepHyken

AUGUST 29, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Sales Books

Three Customer Service Lessons from a World Traveler?

ShepHyken

JANUARY 10, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Travel

Travel Customer Service Airlines Poor Customer Service

Will AI Make Us Dumb??

ShepHyken

JULY 4, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Books Customer Service

The Customer Hierarchy of Needs

ShepHyken

NOVEMBER 7, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Customers Reference

Who Is To Blame For Poor Service?

ShepHyken

AUGUST 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Leadership Customer Service

The Perfect Way To Impress Your Customers

ShepHyken

AUGUST 1, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels

Hotels Travel Workshop Reference

We All Know What CX Means, But What about EX, WX, DX, UX and More?

ShepHyken

AUGUST 8, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training User Experience Presentation

Customer Service Is Like Dating

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Advertising Workshop 2022

‘It’s Out of My Control’ Is a Bad Excuse

ShepHyken

JULY 11, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels

Hotels Workshop Customer Service Training Communication

A Simple Fix to Stop Wasting Customers’ Time

ShepHyken

JANUARY 23, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Insurance Banking Customer Service Training

A Lofty Goal: Earth’s Most Customer-Centric Company

ShepHyken

DECEMBER 19, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Centricity

Customer Centricity Workshop Customer Service Training Definition

Two Ridiculous Customer Service Debacles and What We Can Learn From Them

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. mainland and U.S. Connect with Shep on LinkedIn.

Customer Service

Customer Service Customer Service Training Travel Entertainment

The Link Between Sales and Customer Experience

ShepHyken

DECEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sales

Sales Customer Experience Workshop Customer Service Training

How Simple Can You Make Your Business?

ShepHyken

JUNE 27, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Customer Service Training Touchpoint Customer Service

Top Customer Service and CX Predictions and Trends for 2024

ShepHyken

JANUARY 3, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

2024

2024 Customer Service Workshop Customer Service Training

The Biggest Opportunity in Customer Service

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Workshop Customer Service Training Definition

Easy Is in the Eye of the B?e?h?o?l?d?e?r? User

ShepHyken

NOVEMBER 28, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop

Workshop Advertising Customer Service Training Communication

Why the Marketing Budget Should Include Customer Service Training

The Customer Is NOT Always Right – Again!

Trending Sources

Elevating the Ordinary: How Pride Transforms Your Work

Customer Experience Is Like Maintenance on Your Car

This Customer Could Ruin Your Business

Six Ways to Create Your Brand’s Experience Personality

Ford Versus Ferrari: A Lesson in Customer Experience?

Three Customer Service and CX Metrics Every Employee Needs to Understand

Win the Customer, Not the Argument

The Employee Hierarchy of Needs

“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality

Do More In ‘24: Ten Customer Service and CX Tips for the New Year

Price Is Only Relevant in the Absence of Value

Curiosity Makes a Better CX

We Work Hard to Make It Look Easy

Doing More Than Expected (Even When It’s Not in Your Job Description)

It’s Not Really Free Delivery!

How to Avoid Roadblocks to Great Customer Service

Do You Give Your Customers an Experience – Or Just a Transaction?

If I Don’t Do It, Who Will?

Playing to Win in Customer Service

Please Put Me Back On Hold!

Customers Could Stop Doing Business Because Of A Long Survey

Why You Shouldn’t Yell at Customer Service Agents – And More

Top 5 Customer Service & CX Articles for Week of October 2, 2023

Rip the Band-Aid Off Communication

Sometimes Customers Are Just Having a Bad Day

The Difference Between What Customers Want and What They Need

Three Customer Service Lessons from a World Traveler?

Will AI Make Us Dumb??

The Customer Hierarchy of Needs

Who Is To Blame For Poor Service?

The Perfect Way To Impress Your Customers

We All Know What CX Means, But What about EX, WX, DX, UX and More?

Customer Service Is Like Dating

‘It’s Out of My Control’ Is a Bad Excuse

A Simple Fix to Stop Wasting Customers’ Time

A Lofty Goal: Earth’s Most Customer-Centric Company

Two Ridiculous Customer Service Debacles and What We Can Learn From Them

The Link Between Sales and Customer Experience

How Simple Can You Make Your Business?

Top Customer Service and CX Predictions and Trends for 2024

The Biggest Opportunity in Customer Service

Easy Is in the Eye of the B?e?h?o?l?d?e?r? User

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