Guest Post: 5 Contact Center Best Practices That Make Clients Happier
ShepHyken
JANUARY 29, 2021
Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.
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The Complete Customer Service Training Guide
ProProfs Chat
MAY 1, 2020
You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.
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15 Customer Retention Strategies for Long-Term Customer Loyalty
Comm100
OCTOBER 8, 2016
To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Proactively reach out to loyal customers.
The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!
Michel Falcon Experience
OCTOBER 21, 2019
To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Now available as an online/web-based training program!).
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Now available as an online/web-based training program!).
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