CSM Magazine
AUGUST 22, 2019
With horizontal tracks and vertical themes, designed in collaboration with the executive advisory board, the agenda is focused on transforming customer service to meet changing customer demands. VP, Client Services, Boston Red Sox. Senior Director, Customer Care, Hilton. VP, Marketplace Operations, Nike.
Second to None
MARCH 30, 2018
When I arrived at my hotel room, I was speechless. In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. I did so immediately. Think beyond marketing.
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Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.
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