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5 Top Customer Service Articles of the Week 7-26-2021

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR HR Dive) Dissatisfied employees were more than 2.5 Consider the opening stats.

Article 105
Article 2021 Customer Service Contact Center 105
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Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

E Commerce 83
E Commerce 2023 E-support Customer Experience 83
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