Customer Service Training Guest Experience Hotels Interaction 
Eptica
JULY 29, 2020
These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customer experience?
ShepHyken
AUGUST 1, 2022
(SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss.
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