ShepHyken

MAY 12, 2019

My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”

2019 93

2019 Article Loyalty Programs Customer Service 93

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

OCTOBER 7, 2015

So, let’s look at what we can learn from this unfortunate event and how to avoid similar issues with our customer service. I can think of three main problems that can lead to this type of poor customer service: No. 1 – Customer service is not well defined.

Customer Service 53

Customer Service Poor Customer Service Social Media Call Center 53

CSM Magazine

FEBRUARY 12, 2020

Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Know Your Customer Needs.

Customer Experience 52

Customer Experience Call Recording Poor Customer Service Omnichannel 52