Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 26

Mobile Customer Service Telecommunications Customer Service Customers 26

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 20

Mobile Customer Service Telecommunications Customer Service Customers 20

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 20

Mobile Customer Service Telecommunications Customer Service Customers 20

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Customer Experience IOT in the Automotive Industry-Upcoming. **.

Social Media 40

Social Media E-support E Commerce ROI 40

Natalie Petouhof

FEBRUARY 2, 2016

Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift, a mobile support platform revealed new proprietary data that showed: One in every five mobile users actively seeks help within the apps they use.

Mobile Customer Service 45

Mobile Customer Service Customer Relationship Management Customer Relationships Engagement 45

Win the Customer

JUNE 5, 2017

A survey by Leadership IQ found people are 87 percent more likely to love their job if they work from home or remotely. But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Keep your mobile team highly engaged with ongoing virtual meetings. Here’s how to get started.

Customer Service 88

Customer Service Call Recording Mobile Customer Service Call Center 88

Brad Cleveland Blog

AUGUST 2, 2016

The post Mobile Customer Support appeared first on Brad Cleveland.

Customers 26

Customers Mobile Customer Service Contact Center Call Center 26