Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. •

Social Media 40

Social Media E-support E Commerce ROI 40

Natalie Petouhof

FEBRUARY 2, 2016

Of the 284 million users who actively sought help in-app, only seven percent proceeded to file a support ticket after utilizing a specific self-service FAQ provided in-app, thus proving the efficacy of proactive in-app support. Just as other technology is evolving, so too is CRM and customer support. To date, Helpshift has raised $13.2

Mobile Customer Service 45

Mobile Customer Service Customer Relationship Management Customer Relationships Engagement 45

Win the Customer

JUNE 5, 2017

A survey by Leadership IQ found people are 87 percent more likely to love their job if they work from home or remotely. But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Keep your mobile team highly engaged with ongoing virtual meetings. Meet virtually.

Customer Service 88

Customer Service Call Recording Mobile Customer Service Call Center 88

Brad Cleveland Blog

JANUARY 26, 2016

The post Staffing for Mobile appeared first on Brad Cleveland.

Multi-Channel 26

Multi-Channel Mobile Customer Service Contact Center Call Center 26

Brad Cleveland Blog

JANUARY 26, 2016

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Multi-Channel 21

Multi-Channel Mobile Customer Service Contact Center Call Center 21

Brad Cleveland Blog

JANUARY 26, 2016

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Multi-Channel 20

Multi-Channel Mobile Customer Service Contact Center Call Center 20