ChurnZero

FEBRUARY 26, 2021

Or if Customer Success has a customer who wants to become more involved in an aspect of product development, they post a request to have a Product Manager or Engineer listen in on the conversation. Take the initiative to align on your product roadmap. Sales is driven by the latter, but Product is driven by the former.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Gainsight

MARCH 15, 2022

The Volume of the Customer Voice. Even if you’ve got a robust CS team doing all the right things day-to-day, it can be a red flag if the voice of the customer isn’t surfacing in the bigger CS processes. It’s also important that the customer voice gets translated to other teams for maximum impact.

Customer Success 59

Customer Success Chief Customer Officer Customer Centricity Metrics 59

SmartKarrot

AUGUST 12, 2021

Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SuiteCX

MARCH 31, 2015

It is very similar to the process and structure around data governance which is a more mature capability in many companies. ©2015 suitecx – Confidential What is the main purpose and goal of your journey mapping efforts?

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SmartKarrot

DECEMBER 22, 2021

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Work with cross-functional resources to ensure CSAT and NPS are strong.

Customer Success 3

Customer Success Roadmap Touchpoint Metrics 3

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114