Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. The average star rating in this group is now 4.65, and the average NPS score has jumped to 22.
Confirmit
MAY 29, 2018
With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Voice of the Employee. Voice of the Market. Voice of the Business.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? This section is courtesy of our webinar with Lynn Hunsaker. But how do you do it well? This is where a lot of companies take a wrong turn.
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