InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySparrow

SEPTEMBER 20, 2021

Bonus points if the user gets a free trial along with a demo. Uses: Experience management software has so many uses. They can include customer experience (CX), employee experience (EX), product experience (PX), reputation management, and more. Online research panels. Customer Effort Score (CES).

2021 52

2021 Management Multi-Channel Omnichannel 52

delighted

NOVEMBER 19, 2019

The fundamental CSAT survey can be used in a variety of situations, from evaluating your store’s shopping experience to gathering feedback on your support processes. Customer Effort Score (CES): How easy was it to [find what you were looking for]? How helpful are the product demos? Brick-and-mortar store questions.

Retail 40

Retail Feedback 2026 Net Promoter Score 40

SurveySensum

MAY 18, 2023

Explore SurveySensum to create Free Retail Surveys – Request a Demo But do you know what questions to ask your customers post-shopping? Online experience: If you sell products online, you can use a CSAT survey to measure customer satisfaction with the website, the checkout process, and the shipping and delivery process.

Retail 52

Retail Feedback Net Promoter Score NPS 52