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7 Tools for Providing Better Customer Service Support

Joe Rawlinson

With a search feature, your new self-service help desk will enable your customers to look for solutions wherever they are. Since it is a part of your website, all your help documentation will be indexed by search engines, thus increasing your chances of showing up in the search results of your competitor’s audience.

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Why email is more important than ever for customer service

Eptica

Centralized knowledge base Fast access to the right information is at the heart of email customer service success. Ensure your system is built around a dynamic, self-learning knowledge base , that learns from every interaction, enabling it to continually refine the answers it provides to particular queries.